Raise a concern.

Concerns about Florente’s service

Tell us what happened and how to contact you at support@florente.in or call 7788991616. If you already have an enquiry reference, include it. Avoid emailing medical records or identity documents unless our team provides a secure way to share them.

Concerns about an insurer or claim

Use the insurer’s grievance channel shown in your policy or on its official website. Keep your policy or claim reference and written responses. Florente can help you understand the next step, but the insurer remains responsible for its claim decision.

External escalation

If the concern remains unresolved, review the current eligibility and process on the official IRDAI Bima Bharosa portal. The applicable Insurance Ombudsman route is also described through official IRDAI resources. We do not represent either process as a guaranteed outcome.